Overrated and Disappointing: I Don't Understand the Hype

My boyfriend and I went here for dinner last night because the Google reviews were pretty good—over 5,000 of them—but I honestly don’t get it. The food was awful and the service was only okay. Our server was nice enough, but he made mistakes on top of the food issues.

We started with Chả giò, which was cold on the inside, and the flavors were okay at best. I’m a Phở aficionado and was excited to try their Phở tái. It looked good, but it was so heavy on the onions that it was like eating onion soup, not a beef Phở.

My boyfriend ordered the sliced grilled pork with fried egg over rice, but he was served a bone-in pork chop. He sent his back for the sliced pork, and before I could tell our waiter that my Phở was just onion soup, he walked away. I finally got his attention and asked for the same dish my boyfriend ordered.

When the correct dish came out for my boyfriend, he found it overly salty (though I thought it tasted okay). Mine took forever to come out, and when it finally arrived, the grilled pork was burnt. I sent it back.

We ended up giving my boyfriend’s leftovers to a homeless man on the street, and I had to find somewhere else to eat. All in all, it was a huge disappointment, and I don’t understand the hype or why they were so crowded.

I recently visited Pho Kim Long with my family and appreciated the thoughtful service — especially the small details they paid attention to for our child.

I ordered the rare beef pho (small size) for $17, and it was genuinely delicious — especially the broth. The flavor tasted about 70–80% similar to authentic Hanoi-style pho in Vietnam, which was a pleasant surprise. One difference was that the noodles were more like dried rice noodles instead of fresh pho noodles, but honestly it didn’t affect the taste too much. The pho also came fully garnished with Vietnamese coriander, bean sprouts, and lime, which made the experience feel very complete.

I also want to mention that many of the 1-star reviews here might come from people who aren’t familiar with Vietnamese flavors. If you’re Vietnamese or a traveler who misses real pho, I definitely recommend giving this place a try at least once.

Overall, we are not very happy with this establishment. Foods are very mediocre with the broths being warmed instead of hot. The ice coffee that costed $8 is full of iced instead of actual coffee.
Waiters and waitresses are rushing us. Not recommend this place based on my experience here.

The pho was a solid 10/10. Rich, flavorful broth and super fresh. The spring rolls were pretty good too, and everything came out fast with no wait, which is always a win. Service was friendly and efficient. Definitely adding this spot to my regular rotation whenever a pho craving hits.

You're in Vegas, it's late, you won a bunch of money and you're looking for someplace that's going to satisfy that winning craving, where do you go?? You go right here to Pho Kim Long. It's nice and comfortable inside once you're seated, there's a lot of seating for bigger groups so the capacity holds a lot. They've got a pretty wide variety of things on their menu, I only have so big of a stomach but I got the spring rolls with sauce to start and they were thick, plentiful and very fresh. You can tell their ingredients are great quality. I got the combination pho, from the photo I don't need to say any more... but I will. The broth was very nicely put together, not too salty at all. You have the choice to add your sides on the plate should you feel necessary, and l'd ask for some chili oil/paste on the side to put in as you feel necessary. There was a lot of meat, with every bite actually. Everyone else in my party was very satisfied with service and timing and food quality, and like i said, they're open decently late so give it a try for some late night comfort food when it's all chilly out