They were a tad slow. We dined in, and the food were delicious. She never checked to see if we needed anything else. We mentioned that we wanted to add more food to go. After waiting and waiting, we decided yo skip ordering more. Waited over 30 minutes for our check.
I understand they're busy. However, if she had checked on us at least once, we would have ordered more.
This place has the worst service I’ve ever experienced. The food is good. If you go for dine in you will have to wait for 10 - 15 minutes standing up because the hostess is away. Even though there are many free tables you still have to wait. And they charge 1 dollar for 1 MASK!
Good food. Probably the worst customer service.
I visited Pho Kim Long with a few friends after watching a movie, we arrived close to 11pm. I forgot just how busy this place gets, even late at night.
We did what one would normally do, sign in and check how many parties were ahead of us. Roughly every 20 minutes or so, we would check the list to see how our progress was going (because the host certainly wasn't going to help with that). We waited outside for about an hour and a half. Finally, one of my friends went in to check again and our name had been crossed out! No one came to call us and we were literally standing right outside the door! When we asked the guy who was calling names what had happened he replied, "I don't have time to go outside! If you're not in here and we call you, I'm going to the next person!"
Mind you, we weren't the only ones this happened to. We had to argue a bit for him to seat us. There was no room inside to stand and wait, we were literally right outside the door and he didn't even pop his head out. When he reluctantly agreed to give us a table, he rudely commented, "I shouldn't be letting you guys sit. You weren't inside to hear me". I have never been so upset about rude customer service. I also saw him whisper to our waiter once we sat down.
When we were finally able to order, the food was delivered very quickly and the quality was decent. But at this point, we were all so upset we just wanted to eat our food and leave. From the time we ordered to the time we left, it was about 45 minutes. The waiter was much friendlier than the rude guy who was hosting tables but not by much.
The attitude of the staff certainly did not make up for the quality of food. If I can help it, I won't be back.
This place was popping late night and minimally staffed. They do have posted signs but some were not patient. Food was great and largely portioned. Once seated service was on top of checking in and food was quick to come out after ordering (not cool quick - it was hot and piping Lu fresh). Recommend if you have patience.
As soon as I sat down and ordered, the pho came out less than ten minutes. Even though the place was packed, we were serviced quickly. The egg rolls were hot and fresh, the vermicelli noodles were tasty and savory. This place deserves a higher rating because it is open late past midnight. I would highly recommend this to anyone.