This place has the worst service I’ve ever experienced. The food is good. If you go for dine in you will have to wait for 10 - 15 minutes standing up because the hostess is away. Even though there are many free tables you still have to wait. And they charge 1 dollar for 1 MASK!
Good food. Probably the worst customer service.
I visited Pho Kim Long with a few friends after watching a movie, we arrived close to 11pm. I forgot just how busy this place gets, even late at night.
We did what one would normally do, sign in and check how many parties were ahead of us. Roughly every 20 minutes or so, we would check the list to see how our progress was going (because the host certainly wasn't going to help with that). We waited outside for about an hour and a half. Finally, one of my friends went in to check again and our name had been crossed out! No one came to call us and we were literally standing right outside the door! When we asked the guy who was calling names what had happened he replied, "I don't have time to go outside! If you're not in here and we call you, I'm going to the next person!"
Mind you, we weren't the only ones this happened to. We had to argue a bit for him to seat us. There was no room inside to stand and wait, we were literally right outside the door and he didn't even pop his head out. When he reluctantly agreed to give us a table, he rudely commented, "I shouldn't be letting you guys sit. You weren't inside to hear me". I have never been so upset about rude customer service. I also saw him whisper to our waiter once we sat down.
When we were finally able to order, the food was delivered very quickly and the quality was decent. But at this point, we were all so upset we just wanted to eat our food and leave. From the time we ordered to the time we left, it was about 45 minutes. The waiter was much friendlier than the rude guy who was hosting tables but not by much.
The attitude of the staff certainly did not make up for the quality of food. If I can help it, I won't be back.
Great service and great food. We had the combination pho
Bun Bo hue
And the calamari.
Definitely recommend coming here if you like a good rich, flavourful broth. And a lot of meat. The calamari could be more seasoned and the chicken wings can be a bit salty. But overall really good
usually super busy but not this last time. food comes out very fast especially if you get the rare beef pho. wait staff isn't always the most welcoming or attentive. when it's busy service becomes more of a cafeteria where they want you out quick to get the next people in.
The service here was absolutely phenomenal. We had our food within ten minutes of ordering and all of the staff were kind and attentive. Food was also exceptional. Totally recommend if you’d like to go somewhere off the strip that is more quiet and reasonably priced!